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Level One Certification |
| Our level one certification is the highest certification available. Below are the guidelines of the level one certification. |
| 1. Response time - Within 5 hours |
| 2. Knowledgeable staff - The company's staff has a thorough understanding of industry terms and standards. They are direct and clear when answering questions, and demonstrate professionalism. |
| 3. Automated System - This company uses a ticket/email tracking system so users can track the status of their requests. |
| 4. Support Mediums - This company has at least two or more support mediums. |
| 5. Detailed Website - The company's website must be easily accessible and informative. |
| 6. Company Appearance - Appearance of the company's website should be professional, and demonstrate effort on behalf of the company. |
Company Information (provided by applicant) [Printable Version] |
|
| Company
Name |
PeopleHost |
|
Administrator's Note: This certification is pending revocation due to complaints we have received. Reports indicate a recent management change may be to blame for a decline in service level. This Web host has not returned Geek Certified or customer phone calls. (Message Posted 6/15/06)
|
|
Contact Name |
Steve Horrighs |
| Contact Phone | +1.8154258863 |
| Contact Email |  |
| Postal Address | 270 Andy Drive Melrose Park, IL 60160 |
| Company Website | http://www.peoplehost.com/ |
| In Business Since | 5 Years
Note: This field was recently updated, so information may be inaccurate. |
| Whois | Whois Info |
| Uptime |
HyperSpin Uptime Report
Website Monitoring by HyperSpin |
Support Information |
|
# of Support Staff |
6 |
Support/Billing system(s) used |
ModernBill/Perldesk/PeopleHost Custom Support Tools |
Links to Us |
No |
Abides By Hosts Pledge |
No |
Abides By Client Pledge |
No |
Rating |
3 |
Vote |
|
Press Releases |
|
Comments |
|
Robert Walker |
If you would like to add one more complaint about Peoplehost.com you can add me. My site has been down for several weeks (Aug 17,2006). They do not respond to my emails other then autoresponders that say that an answer will be emailed to me and be displayed on their site Problem is, my log-in doesnt work either. The phone is just a message machine and my login no longer works to file a complaint ticket. Mind you they seem very efficient in withdrawing my payment each month on on visa card. They have been fine for the past few years except for this past summer. Hope this helps. |
Domain Reseller |
Cannot get support from this company anymore. They used to be quite good. I have multiple level one support tickets open. My clients depend on their websites and email, but I get no response from any support option. I will be moving my domains immediately |
N Herbert |
I went online to withdraw my website and could not get any results from contacting support. The Peoplehost site did not have a phone number. I had to put a permanent stop payment to get them to stop withdrawing funds. They still bill me to this day. It's been five months since the stop payment was put in place. |
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