Our level one certification is the highest certification available. Below
are the guidelines of the level one certification.
1. Response time - Within 5 hours
2. Knowledgeable staff - The company's staff has a
thorough understanding of industry terms and standards. They are direct
and clear when answering questions, and demonstrate professionalism.
3. Automated System - This company uses a ticket/email
tracking system so users can track the status of their requests.
4. Support Mediums - This company has at least two
or more support mediums.
5. Detailed Website - The company's website must be
easily accessible and informative.
6. Company Appearance - Appearance of the company's
website should be professional, and demonstrate effort on behalf of the
company.